Abstract
This study examines community satisfaction with the health services of a local government unit, analyzing differences across age, sex, and average family monthly income within a framework of equitable health governance. Using a quantitative descriptive design, four domains were assessed: basic, preventive, frontline, and essential health services. Overall satisfaction was high, particularly regarding free medical consultations at barangay health stations and rural health units. However, gaps were identified in frontline services, especially in access to appropriate care and follow-up for persons with disabilities and in health monitoring support for senior citizens. Significant variations emerged across demographic and socioeconomic groups. Older, female, and higher-income respondents reported higher satisfaction, while younger, male and lower-income residents expressed comparatively lower evaluations in selected areas. Although local health services are generally well-regarded, the findings reveal persistent inequities in accessibility and responsiveness, highlighting the need for targeted policy interventions to strengthen inclusive and equitable service delivery.
Keywords: Community members satisfaction; health services; basic health services; preventive and promotive health services; frontline health services; essential health services